Refund Policy

At https://www.google.com/search?q=SeikoWatchSale.com, we stand behind the quality of our timepieces and the integrity of our service. We understand that purchasing a luxury watch is a significant decision, and we are committed to ensuring you are completely satisfied with your investment. If you are not entirely happy with your purchase, our structured refund and return process is here to assist you.

1. The 60-Day Return Guarantee

We offer an industry-leading 60-day return window. From the day your order is delivered to your doorstep, you have a full 60 days to evaluate your timepiece. This extended period reflects our confidence in the authenticity and craftsmanship of the Seiko watches and custom mods we provide.

2. Eligibility for Returns

To ensure a successful return and full refund, items must meet the following criteria:

  • The watch must be in its original, unworn, and unaltered condition.

  • All original packaging, including boxes, manuals, and warranty cards, must be included.

  • Any protective films, tags, or stickers must remain intact and unremoved.

  • The item must be free from scratches, blemishes, or any signs of usage.

3. Refund Processing Timeline

We value your time and prioritize the swift resolution of financial transactions. Once your returned item has been received and cleared by our quality inspection team:

  • Processing Period: Your refund will be initiated and completed within 5 to 10 business days.

  • Credit Method: All refunds are issued in USD to the original payment method used at the time of purchase.

  • Notification: You will receive a formal confirmation via email once the refund has been successfully processed on our end.

4. Return Shipping and Logistics

To maintain our Free Shipping model for all customers, we have standardized our return logistics:

  • Initiating a Return: To begin the process, please contact our support team at press@seikowatches.com with your order number.

  • Shipping Responsibility: Unless the return is due to a verified manufacturing defect or shipping error, the customer is responsible for the return shipping costs.

  • Secure Packaging: We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item if it is lost or damaged during transit.

5. Damaged or Defective Items

Every watch undergoes a rigorous multi-point inspection during our 1 to 3-day processing phase. However, if you receive a timepiece that is damaged or defective upon arrival:

  • Please notify us immediately at press@seikowatches.com.

  • We will provide a priority resolution, which may include a full replacement or a complete refund, ensuring you are not penalized for issues beyond your control.

6. Exchanges

If you would prefer a different model (such as swapping a Prospex for a Presage or a different Custom Mod), the most efficient method is to return your original purchase for a full refund and place a new order for the desired item. This ensures the fastest processing and delivery of your new timepiece within our standard 6-12 day delivery window.

7. Currency and Transactions

All transactions and refunds are processed exclusively in USD. Please note that https://www.google.com/search?q=SeikoWatchSale.com is not responsible for any fluctuations in exchange rates or additional fees charged by your financial institution during the refund process.

Contact Information

For all inquiries regarding returns, refunds, or technical assistance, please reach out to our professional customer service team:

Email: press@seikowatches.com

Thank you for choosing https://www.google.com/search?q=SeikoWatchSale.com. We appreciate your business and remain dedicated to providing the world's finest Seiko timepieces with a transparent and secure shopping experience.